Shipping Policy

We want your order to reach you cleanly, quickly and without any guesswork. Below are the details of how we ship. If anything is unclear, you can reach Client Services before you buy.

Order processing

Orders are processed within 1–3 business days of being placed. We don’t process orders on weekends or public holidays — those orders move forward on the next business day. During new drops and collaborations, higher demand may add a little to processing time.

Once your order ships, you’ll receive a confirmation email with tracking. You can also find tracking in your account under order history.

Domestic shipping (within USA)

  • Standard: 10 – 15 business days
  • Express: 7 – 15 business days

Delivery times are counted from when an order is processed, not from when it’s placed.

International Shipping

We ship to many countries. Available destinations, costs and estimated delivery times appear at checkout once you enter your address. International orders may take extra time for local customs clearance, which is outside our control.

Customs, duties & taxes

International orders may be subject to import duties or taxes, set by your country’s customs authority. These charges are the customer’s responsibility and are separate from your order total. It’s worth checking your country’s rules before ordering so there are no surprises on delivery.

Wrong address or failed delivery

Please check your shipping address carefully when placing an order. Delays or returns caused by an incorrect or incomplete address are the customer’s responsibility. If a parcel comes back to us, we’ll contact you to arrange reshipment.

Lost or damaged parcels

If your order arrives damaged, or tracking shows it as delivered but you haven’t received it, contact Client Services within 2 days of delivery. We’ll work with the carrier to resolve it.

Order tracking

Every shipped order includes a tracking number. You can:

  • Track using the link in your confirmation email, or
  • Sign in to your account and check the status under order history.

Need help?

For any shipping question, reach us through the Client Services page. Including your order number helps us assist you faster.