Thank you for shopping at officialaimeleondore. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help you resolve the issue quickly.

1. Return Conditions

To be eligible for a return, please ensure that the following criteria are met:

  • Items must be returned within 14 days from the date of delivery.
  • Garments must be unworn, unwashed, and unaltered with all original tags, labels, and packaging intact.
  • Items showing any signs of wear, fragrance, or damage will not be accepted for a return.

2. Non-Returnable Items

Certain types of products cannot be returned or exchanged due to hygiene and exclusivity rules:

  • Items purchased during a clearance, final sale, or limited-edition drop event.
  • Underwear, socks, and swimwear.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team through the officialaimeleondore website with your Order Number and the reason for the return.
  2. Our team will review the request and provide you with the return shipping address and instructions.
  3. Pack the items securely in their original packaging and ship them back to us. Please note: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective.

4. Refunds

Once we receive your returned package, our team will inspect the items to ensure they meet the return conditions.

  • Approval: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment.
  • Timeline: Processing times vary by financial institution, but refunds typically reflect in your account within 7 to 12 business days.
  • Shipping Costs: Original shipping fees are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total amount.

5. Exchanges

We only replace items if they are defective, damaged upon arrival, or if you received the wrong size. If you need to exchange an item for the exact same product, please submit a request through our contact page.

6. Contact Us

If you have any questions regarding our return and refund process, please reach out to our team directly via the contact channels on the officialaimeleondore website.